Shipping policy

Shipping Policy

1. Overview

Thank you for choosing our company. This Shipping Policy outlines how we process, ship, and deliver orders within the United Kingdom. By placing an order with us, you agree to the terms described below.

 

 

2. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after business hours will be processed the next business day.

  • During peak periods or promotions, processing times may be slightly extended.

 

 

3. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected delivery method.

Estimated delivery (UK only):

  • 48-hour tracked delivery (2 business days)

All orders are shipped using a tracked 48-hour service. Delivery times are estimates and may vary depending on courier operations and location within the UK.

 

 

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
You can use this number to monitor your shipment’s progress.

 

 

5. Shipping Area

We currently ship only within the United Kingdom.

  • We do not offer international shipping at this time.

  • Orders placed with delivery addresses outside the UK will be cancelled and refunded.

 

 

6. Shipping Restrictions

We may be unable to deliver to certain remote areas or locations depending on courier limitations.
If delivery is not possible, we will contact you directly.

 

 

7. Delays & Issues

While we aim to deliver on time, delays may occur due to:

  • Courier disruptions

  • Weather conditions

  • High order volumes

We are not liable for delays once the package has been handed to the shipping carrier, but we will assist in resolving any issues.

 

 

8. Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 7 days of delivery (or expected delivery date).

  • Provide your order number and any supporting photos (if applicable).

We will work with the courier to resolve the issue and offer a replacement or refund where appropriate.

 

 

9. Incorrect Shipping Information

Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

 

 

10. Contact Us

For any questions regarding shipping, please contact our support team at:
info@gloryhog.co.uk

 

 

This policy may be updated at any time without prior notice.